1. Who we are
Fix Your Face (“FYF,” “we,” “us”) is operated by Skill Builders Institute. Contact us at hello@fix-your-face.app for any privacy-related question, data request, or complaint.
2. What we collect
Account information
When you sign up, our authentication provider (Clerk) collects your email address, a hashed password (or third-party OAuth identifier), and basic profile fields such as your name and avatar URL.
Content you provide
Every message you submit for translation is stored in our database (Supabase), along with the translation we generated for you, the tone and audience options you selected, and metadata such as timestamp, chaos score, and whether you copied, edited, or shared the result.
Voice profile
If you choose to set up a voice profile, we store the writing samples you provided plus the attributes derived from them (brevity, warmth, formality, emotional expression, directness, signature phrases, sign-offs, and anti-patterns).
Usage data
We store daily usage counts to enforce free-tier limits, and we use Vercel Analytics to record aggregate, anonymized traffic data (page views, country, referrer). Vercel Analytics does not use cookies and does not track you across sites.
3. How we use your data
- To provide the translation service you requested.
- To personalize future translations to your voice and writing style over time.
- To enforce plan limits and prevent abuse.
- To debug, monitor performance, and improve the service. Error reports never contain the content of your messages.
- To contact you about important changes to the service or your account.
4. Subprocessors we share data with
We use a small set of trusted third-party services to operate FYF. We do not sell your data to anyone.
- OpenAI— processes the text of your message to generate the translation. OpenAI does not use API content to train its models (see their data usage policy).
- Clerk— handles authentication and user identity.
- Supabase— hosts the database where your translations and voice profile are stored.
- Vercel— hosts the web application and provides aggregate analytics.
- RevenueCat— manages subscription status. It receives your user id and purchase identifiers; it never sees your messages.
5. How long we keep your data
Account and translation data are retained for as long as your account is active. If you delete your account, all associated data is removed from our production systems within 30 days, except where law requires us to keep records longer (e.g., financial records for tax compliance).
6. Your rights
Depending on where you live, you have the right to:
- Access— export a copy of all data we hold about you, from your account page or by emailing us.
- Correction— update inaccurate information from your account page.
- Deletion— permanently delete your account and all associated data from your account page.
- Portability— receive your data in a machine-readable format (JSON).
- Objection / restriction— if you are in the EU/UK, you may object to processing or request that we restrict it.
To exercise any of these rights, use the controls in your account settings or email us. We will respond within 30 days.
7. Security
Data is encrypted in transit (TLS) and at rest. Database access is limited to the service role and protected by Supabase Row Level Security. We do not store plaintext passwords — authentication is handled entirely by Clerk.
8. Children
FYF is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
9. International users
FYF is operated from the United States. By using FYF, you consent to your information being transferred to and processed in the United States and the regions where our subprocessors operate (primarily the US).
10. Changes to this policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If the changes are material, we will notify you via email or an in-app banner before they take effect.
11. Contact
Questions, requests, or complaints: hello@fix-your-face.app.